About Us
Who are We?
Know our team members
Company History

Palmera Destination Services is an incoming tour operator and DMC (Destination Management Company) located in Punta Cana, the Dominican Republic. The company first opened in 2000 and specializes in golf travel,  leisure travel, luxury travel and groups & incentives. Palmera prides itself in providing high quality services and customied vacation experiences for travellers from all over the world.

Who Are We?

In 2005 Palmera Travel S.A. / Palmera Destination Services was bought by Mr. Anders Bogebjerg and Mrs. Ragnhild  Hansen (Rawnie). Anders and Ragnhild came to Punta Cana for the first time in November 2004 and were only supposed to spend 6 months working on the destination before returning to their native home in Denmark.

 

However, an opportunity presented itself as the Dominican owner of Palmera offered to sell the company to them. They decided to take the chance, went back to Denmark to pack their things and get all of their papers in order and moved to Punta Cana in the spring of 2005 where they formally purchased Palmera.

 

The previous owner stayed with Anders and Ragnhild for a year to bring them into the business and make sure they got a good start. They moved the office from a plaza in a part of Punta Cana known as Veron to their 2 bedroom apartment in Villas Bavaro. For two years they lived and worked in the same apartment and grew Palmera to become one of the best boutique style incoming tour operators / DMCs in town.

 

They expanded their business in the area of golf and created a golf department that included running golf excursions from all hotels in the area to all golf courses in Punta Cana and La Romana/Casa de Campo, managing a golf academy at Barcelo and White Sands golf courses and eventually organizing and hosting international golf tournaments for amateur golfers.

 

  

Photo: Anders Bogebjerg

 

Anders was the head of the various golf activites. His background is as a professional (PGA) golf player and European Junior Champion. Before moving to Punta Cana, he was playing golf professionally in Scandinavia and Europe at Challenge Tour level. From 2000 he began working in the travelling industry every winter season and representing Danish travelling agencies abroad as golf pro, representative and destination manager. Anders is today still a member of PGA of Denmark.

 

Photo: Ragnhild Hansen (Rawnie)

 

The first couple of years Ragnhild took care of all operations, promotions and office tasks for Palmera. She has a Master of Arts degree in international business communications from the University of Southern Denmark, (SDU) which fit perfectly with  her new job and responsibilities. Before moving to Punta Cana she worked at the Physiology and Pharmacology department at SDU and was part of the team organizing the 2003 Scandinavian Congress of Physiology and Pharmacology. During the winters of 2004 and 2005 she was working in the Dominican Republic as sales representative and office manager for other tour operators.

 

In 2011 Mr. Harry Rho was welcomed as part of the team. Harry has been a golf professional for the past 15 years - both as an assistant golf professional at a member club as well as a head golf professional at a golf center. He has travelled and played extensively in the UK, France and especially in the Dominican Republic, Punta Cana being his favorite winter destination. Harry will be responsible for setting up golf tour groups, golf Schools (clinics) from the US to the Punta Cana/Bavaro area resorts and golf courses for Group Palmera.

 

In January 2012 Mr. Erik Forssell came onboard as the newest member of the Palmera team. Erik has a golfing background that started at the age of three. He played junior and senior golf in Sweden until he started teaching professionally in 2004. He has worked in different parts of the Dominican Republic and has worked for Palmera from 2006 until May 2008. He returned to Sweden to finish his PGA education. During his education he worked at Saltsjobaden Golf Club and Botkyrka Golf Club in the Stockholm area. He completed his PGA studies in March 2011. From January 2012 Erik has taken the position as Operations Manager in Palmera.

 

Palmera works with many travel agencies worldwide. The company offers high-end services to individual travellers and groups of all sizes. Everyone at Palmera works as a tight family and the attention to detail in all projects and in taking care of each client is one of the main focus points of the company.

 

As a member of IAGTO (International Association of Golf Tour Operators), Palmera works tirelessly in bringing golfers to the Dominican Republic and in promoting the country as one of the world's top golf destinations. In 2009, Palmera was responsible for bringing back the IAGTO Fam Trip to the Dominican Republic after an unsuccessful event in 2003.

 

 

Anders is a personal member of SITE (Society of Incentive Travel Executives) and Palmera is one of the preferred DMCs (Destination Management Company) in Punta Cana for groups & incentive travel as well as corporate travel to the Dominican Republic.

Our Mission

To provide the best destination services for our individual clients and groups and to ensure that our services are personal and of the highest standard.

Our Philosophy

We believe that the most important aspect of any person’s vacation or business trip is that everything works smoothly in the planning phase and especially on the destination - from the moment of arrival to the departure. Our success lies in working hard to make sure our clients’ vacation or business trip is a success. The key to a wonderful and memorable vacation or a successful business trip is to have a DMC working not only for you to make sure things fall into place but also to have a DMC who works with you and understands your needs.

Our Values

We take pride in our values which are the keys to our success:

Communication
Passion and commitment in our work
Taking pride in our work and in being part of Palmera
Keeping a positive attitude
Working as a TEAM and for the good of the TEAM
Maintaining our integrity in all situations
Punctuality
Our Services

For individual travellers and groups we guarantee the following services:

Personalized Transfers

All airport transfers are always door-to-door and private. We understand that our guests value their time and we make a point of not mixing our guests with people from other travel agencies or people staying at other resorts.
Upon arrival our guests are welcomed at the airport by their personal driver and transported directly to the resort in a comfortable, air-conditioned mini van/bus. Refreshments (beer, soft drinks or water) and snacks can be included on the arrival transfer upon request and at an additional cost.
Upon departure our guests are picked up at the resort and transported directly to the airport in a comfortable, air-conditioned mini van/bus.
VIP transfers are also available in Cadillac Escalades.

Check In at the Resort

Upon arrival at the resort, our guests are met by their personal representative who will assist them with the check-in.

Personal Representative Service

Our guests will receive an informal welcome briefing on the day after their arrival. At the welcome briefing all necessary information about the resort, the area, excursions, golf courses, money exchange, and other general topics will be covered. In case of emergency, our guests will be provided with the phone number of their representative, which is available 24 hours a day.

Hospitality Desk for Groups & Incentives

For groups & incentives we offer complimentary hospitality desk staff daily e.g. from 9 am to 12 pm. Our groups will be assigned a personal representative who speaks English and at least one other language (e.g. Spanish, German, Danish, etc.). Our representatives are knowledgeable about the Dominican Republic and will be able to answer questions regarding Punta Cana, the Dominican culture, lifestyle, etc.

Excursions

We offer a wide selection of exciting excursions, which allow our guests to see and experience as much of the Dominican Republic as possible — either by land, sea or air. The excursions that we offer include Monster Truck Safari, Dominican cigars and shopping, helicopter tours, deep sea fishing, snorkelling, catamarans, speedboats, ATVs, zip lines, horseback riding and much more. Private excursions can also be arranged and customized to fit the needs and requirements of our guests.

Golf Reservations & Golf Lessons

Our speciality is golf and we offer golfers a unique opportunity to play some of the best and most beautiful courses in the world – e.g. Punta Espada, Corales, Punta Blanca, Iberostate, and La Cana. Tee time reservations are made daily and our golf packages always include roundtrip transportation, check in assistance at the golf course, 9 or 18-hole green fee and golf cart. Range balls and caddies are included at selected courses.
In order to provide a better service to our golfers, we offer golf lessons at one of our PGA Golf Academies – located at Barcelo and Punta Blanca golf courses. We offer lessons for individuals or groups of 30 - 60 minutes, golf packages, playing lessons, and more. Lessons are given in English, Spanish, German, and Scandinavian languages.

Golf Tournaments

As the newest addition to our services, we began organizing golf tournaments for amateurs in 2007. We held the first annual Punta Cana Open tournament in November 2007 with 120 players from 15 different countries (including USA, Brazil, Aruba, Curacao, and Europe).
In April 2008 we held the first Punta Cana Spring Classic – a small golf tournament with 16 players from USA, Brazil, Aruba, and Europe. As part of our services, we offer professional tournament planning and management led by Mr. Anders Bogebjerg who has several years of experience both as a professional tournament player and as an organizer of golf tournaments in Europe.
In 2010 we have started organizing a series of Pro-Am tournaments together with Corales golf course and Puntacana Resort & Club.

Our Previous Groups Include

RE/Max World Long Drive Championship (Latin America), Renault (Mexico), Mazda / Plaza Motors (Puerto Rico), Champion Windows (USA), Belzona Inc. (USA), Coca Cola (Puerto Rico), American Express (Mexico), DirecTV (Puerto Rico), Corporate Executive Board (USA), Spherion (USA), Keramika WAW (Czech Republic), Geisinger Health (USA), Mill Creek Lumber (USA), Fitch Lumber (USA), Vowell & Sons (USA), Mebane Lumber (USA), AC Delco (Mexico), Tall Girl, Ltd. (Canada), Moore Handley, Inc. (USA), Forest Tek Lumber (USA), Mazda Sales & Mazda Parts & Service (Canada), USIC (Puerto Rico), Gemaire Virginia (USA), Osmedic (Denmark), Kubota Canada (Canada), Hyundai (Switzerland), Nissco (USA), Associated Grocers (Canada), ABC WKPT-TV (USA), Howard Hanna real estate (USA), and many more...